Welcome to the Smart Products Lab

Products are becoming ever smarter, able to act and function independently from their users. The Smart Products Lab gains profound insights into smart products by examining the perception and use of these novel technologies from a consumer perspective.

The purpose of the lab is to unite a community of international scholars and organizations who study the many ways consumers interact with smart products. Based on current reports and blog posts, the lab provides an overview of ongoing research in the field of smart products.

The Smart Products Lab was founded in 2020 as a joint initiative of the Institute of Customer Insight at the University of St. Gallen and the Chair of Digital Marketing at the University of Lucerne, both located in Switzerland. 

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Research insights article published in the Swiss Marketing Society (gfm): When Products Become Autonomous—Recommendations for the Adoption of Smart Products

https://gfm.ch/forschungsreihe/gfm-forschungsreihe-3-20-wenn-sich-produkte-selbstaendig-machen/ (in German) Zimmermann, Jenny L., Melanie Clegg, Emanuel de Bellis, and Reto Hofstetter (2020), ”Wenn sich Produkte selbstständig machen – Handlungsempfehlungen zur Adoption von smarten Produkten”, Schweizerische Gesellschaft für Marketing Forschungsreihe. 72% of the Swiss population already own a smart product and 59% consider purchasing smart products in the near future. These are results […]



Media Reports

Smart products – somewhere between skepticism and fascination. That’s the verdict of the first media reports on the new Smart Products Report 2020. The largest Swiss newspaper 20 Minutes asks: Do smart devices make us stupid? The article discusses why smart products evoke both excitement and concern among consumers. Despite the increasing acceptance of smart […]



How Smart is Switzerland?

The Smart Products Report 2020 is the first study to shed light on the perception and use of smart products in Switzerland. With rapid developments in technology, especially in the fields of artificial intelligence and robotics, products are becoming increasingly smarter. Smart products are products for private use that can collect and process data in […]